Returns Policy

It is our objective to ensure that all of our customers are happy with their purchases from Kavanagh’s.

What period of time can I return the item within?

If for any reason that you are unhappy with a product, you have the right to request a refund for the order. The product will need to be returned to us within 30 days of order dispatch or within 14 days for products that were in a sale. 

How can I return my item? 

The most effective way to return an item is to bring back to one of our stores which can be found at the Our Stores location. 

If this is not possible you can return the item by post. You will encounter the costs for delivery unless the product is found to be faulty. If the item is faulty we will refund the postage costs. It is advised that you use recorded delivery for this method of returning the item to us. 

What conditions are to be met to return my item?

Any item that is being returned needs to be returned complete repackaged in its original packaging, with the proof of purchase and receipt for the item. Also a reason for the return of the product enclosed. There are some items which cannot be returned because of hygiene reasons such as duvets and pillows and readymade curtains once the seal has been broken. 

Under the European Directive on Distance Selling Law, all blinds & net curtains that are made to measure are exempt from returns unless they are faulty. It is therefore very important to measure your windows accurately. If any guidance is required, please feel free to contact our customer services by email or phone. If a blind is found to be faulty, we will replace or refund the item. As Net Curtains are cut to measure, we cannot accept a return on these. 

When will I receive my refund? 

Once a return has been approved, a full refund will be made via the same method that was used to make the purchase. For refunds on credit cards/debit card, there may be a delay to process the monies. 

How can I contact Customer Service? 

If you have any query in relation to a return you can call us on 01 626 36 32 or you can contact us via the “Contact Us” Tab. Your query will be answered within business hours. 

Cancelling an order? 

If you decide to cancel an order after paying for it, please let us know immediately by email or by phone during business hours.