Frequently asked questions

What is the cost of delivery?

• There is no delivery charge for online orders that you opt to collect at one of our 5 stores (Click & Collect Service)
• Delivery is FREE on all orders over €70.00 
• Delivery orders that are less than €70.00 are subject to a delivery cost of €6.95

When can I expect my order?

In-store collections
In-store collections will be available within 3-5 working days once the order has been processed online. You will be contacted by Customer Service via email or phone call once your collection is ready. In some cases, it will be sooner.

Online home delivery 
All online deliveries are processed and dispatched within 3 working days. Therefore, you should receive your order within 3-5 working days. Orders at Christmas time can take a minimum 5-8 working days to process.

If I have an online promotion code, where should I submit this?

If you have an online promotion code which is to be used for a discount or offer, you can submit it upon checkout in the cart page.

Can I get my package delivered to my work address?

Yes, we can deliver your order to your work address as long as you disclose this address for delivery and that there will be someone there to sign for the order.

What happens if I don’t receive my order?

If you don’t receive your order within 7-10 working days, please contact us by phone or email so we can investigate the delay.

I need to change an item on my order?

We cannot change the order once it has been processed online. However, where possible we can help by contacting our customer service team.

What if a product that I received is faulty or damaged?

Please refer to the Returns Policy section.

What methods of payment are accepted by kavanaghshome.ie?

• VISA debit and credit
• Mastercard debit and credit
• PayPal

Request more information

Send a contact request

We usually respond within 24hrs.